Contact Non Gamstop Casinos

If you have a question about how we research non GamStop casinos, spotted something that needs updating, or want to flag an issue with an offer we've covered, this is the page for you. Below you'll find how to reach us and what we can realistically help with.

How to Reach the Team

The best way to contact us is by email. Every message is read by a real person, and we aim to reply within two working days. Send your message to [email protected].

A short note on what your enquiry relates to helps us route it correctly. If it concerns a specific casino, bonus term, or article, mention the page or offer by name so we can check the details quickly.

What We Can Help With

Content questions — If a wagering requirement, payment method or eligibility rule mentioned on the site is unclear, ask and we'll clarify or point you to the relevant section.
Corrections — Bonus terms, minimum deposits and processing times at casinos not on GamStop change frequently. If you've noticed something that no longer matches what a casino advertises, let us know so we can review it.
Feedback on our coverage — Suggestions for topics we haven't covered, such as a particular payment method or a feature you'd like explained in more depth, are genuinely useful to us.
Editorial or partnership enquiries — If you represent a gambling operator, payment provider or affiliate network and want to discuss working with us, introduce yourself and outline the request.
Concerns about gambling harm — If you or someone close to you is struggling with gambling, tell us in your message and we will point you towards independent support services, including GamCare and GAMSTOP's own guidance.

What We Can't Do From This Page

We're a research and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve an account dispute directly with a casino, or access anyone's player account. If you have an unresolved issue with a casino not on GamStop, your first step should be that casino's own customer support or complaints procedure, followed by whichever licensing authority issued its licence if the matter remains unresolved. We can, however, explain how complaints procedures at these sites generally work and what to expect, so feel free to ask.

What Happens After You Send a Message

Your enquiry goes to a member of our editorial team, not an automated inbox. We aim to respond within two working days, though this can stretch slightly during busier periods. If your message points to something inaccurate on the site, we'll investigate before we reply and update the relevant page if needed, in line with our commitment to keeping information current as of our last fact-check on 18 September 2026.

Before You Get in Touch

If your question is about which sites we currently rate highest, our list of trusted non GamStop casinos for UK readers is regularly reviewed and may already cover it, including how offers, payment options and game libraries compare across providers. It's worth a look before you email, though we're still happy to answer anything it doesn't cover.

Responsible Gambling Reminder

Casinos not on GamStop sit outside the UK Gambling Commission's self-exclusion scheme, which means GAMSTOP registration will not block access to them. If you've excluded yourself through GAMSTOP or are concerned about your gambling, please treat any message to us as a starting point only. Free, independent support is available through GamCare and other national services, and we're glad to point you towards them if you ask.